 |
| Car Insurance |
At one time it was impossible to arrange car insurance contact over the phone, but for ten years before the arrival of online car insurance systems at the turn of the century, arranging car insurance by phone was for many people the de facto method. But buying directly from an auto insurance company over the phone limits your options and is often not suitable for all drivers.
Today, in addition to auto insurance comparison sites for confident web users, some people still choose to call auto insurance. People love to talk about Buying Car Insurance Over the Phone. When auto insurance call centers were first set up, many were located in remote areas around the country and insurance companies did not have local call centers in every city.
Calling one of these call centers if not local at local fee rates can get expensive and this has discouraged many people from buying auto insurance over the phone. Previously, drivers were used to making purchases face-to-face through insurance brokers or insurance company counters located around their homes.
Local rates and 0800 free auto insurance phone numbers were established to address this, but the insurance company running the call center found the numbers to be abused by fake buyers, time wasters, and lonely people. Since the calls are free, people can stay on the phone as long as they want and ask as many questions as they like.
To combat this and reduce the time wasted by call center staff, scripts were established that led customers through the bidding and selling process. Staff phone scripts are adapted to complete the call if the caller doesn't match or the insurance company can't provide coverage so for example if the coverage conditions that the insured has not had more than two accidents and the caller reports three, the staff member can disconnect the call right there and say they can't help. If the insurance company asks the customer this question at the start of the call, it solves the problem!
The modern UK phone call center is now cheaper and established. The technology used is now more efficient and integrated with the insurance company's back office computer system to save costs and time. Insurance companies have learned the lesson of selling directly to the public over the phone by setting up the phone lines properly while a television or press campaign is going on.
As call centers and complex phone systems become more affordable, insurance brokers are also investing in their own call centers, to provide new and existing customers with more efficient and longer uptime.
One national broker with access to over 100 different auto insurance policies is Adrian Flux Insurance, whose call center offers more options than the biggest online car insurance comparison sites. The call center can be contacted free of charge at (0800 0890182).
Call centers have had their problems, especially with large banks and insurance companies moving their main call centers overseas to reduce costs. Luckily you now have the option of calling a local broker, national broker or insurance company to arrange coverage.
Buying car insurance by phone can be done from anywhere and every day through your cell phone. The process is quick and easy, and you know you have the right ending for your situation at the end of the conversation. It's also worth noting that when discussing a premium for your cover over the phone, it's accepted practice to negotiate and haggle for a better price than you'll find anywhere else. You also have the knowledge that if you ever need to make a claim, a human will be on the other end of the line!
EmoticonEmoticon